Refund policy

At Kimberley Plaza, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return and Refund Policy carefully to understand the conditions and procedures for returning products and requesting refunds.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in its original new condition.

  • The item must be returned in its original packaging.

  • The product must include all original accessories, parts, and components.

  • The item must not show signs of use, damage, or alteration.

Items that do not meet these conditions may not qualify for a return.

2. Return Timeframe

Customers must contact us to initiate a return within 30 days of receiving their order.

Once your return request has been approved, the product must be shipped back to us within 14 days of return approval.

Returns sent after this timeframe may not be accepted.

3. How to Request a Return

To initiate a return, please email our customer support team:

Email: support@Kimberleyplaza.shop

Please include the following information in your email:

  • Your full name.

  • Order number.

  • Product you wish to return.

  • Reason for the return.

  • Photos of the product, if applicable.

Our customer support team will review your request and provide instructions for the return process.

Please do not send any products back without contacting us and receiving return instructions first.

4. Refund Policy

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility requirements.

If your return is approved, your refund will be processed within 10 days of return approval.

Refunds will generally be issued to your original payment method.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the damage, defect, or incorrect item.

Our team will review your concern and work with you to find an appropriate solution.

6. Non-Returnable Items

Products that have been used, damaged by the customer, altered, or returned without their original packaging may not qualify for a return or refund.

All returned items must meet our stated return conditions.

7. Return Shipping Costs

Customers should contact our support team before returning any product to receive return shipping instructions.

If an item is damaged, defective, or incorrect due to an error on our part, please contact us so we can review the issue and advise you on the appropriate return arrangements.

For other returns, any applicable return shipping costs will be communicated during the return process.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@Kimberleyplaza.shop.

We will do our best to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation.

9. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us:

Name: Kimberley Plaza
Phone: +12543207599
Gmail: support@Kimberleyplaza.shop
Address: 502 N Ankeny Blvd, Ankeny IA 50023, United States