Shipping policy

At Kimberley Plaza, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below to understand how we process and deliver your purchases.

1. Shipping Locations

We currently offer shipping within the United States only.

At this time, we do not offer international shipping or deliveries outside the United States.

2. Order Processing Time

All orders are processed within 2–3 business days after payment confirmation.

Please note:

  • Orders are not processed or shipped on weekends or public holidays.

  • Processing times may occasionally be longer during holidays, sales, or periods of high order volume.

  • You will receive a confirmation email once your order has been placed.

3. Shipping & Delivery Time

Our estimated shipping and delivery time is:

  • Order Processing Time: 2–3 business days.

  • Transit Time: 3–5 business days.

  • Total Estimated Delivery Time: 5–8 business days.

Delivery times are estimates and may vary depending on your delivery location, carrier operations, weather conditions, or other unforeseen circumstances.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

You can use the tracking details to follow your package until it arrives at your delivery address.

Please allow some time for tracking information to become active after shipment.

5. Shipping Delays

While we do our best to ensure timely deliveries, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions.

  • Carrier delays or transportation disruptions.

  • Public holidays.

  • Incorrect or incomplete shipping addresses.

  • Unexpected increases in shipping volume.

Kimberley Plaza is not responsible for delays caused by shipping carriers or other circumstances beyond our reasonable control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@Kimberleyplaza.shop.

We cannot guarantee that address changes can be made once an order has been processed or shipped.

7. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support team.

We will do our best to investigate the issue and assist you with the next steps.

8. Contact Information

If you have any questions regarding our shipping policy or need assistance with your order, please contact us:

Name: Kimberley Plaza
Phone: +12543207599
Gmail: support@Kimberleyplaza.shop
Address: 502 N Ankeny Blvd, Ankeny IA 50023, United States